TERMS

Despatch Time
All items are made to order, We attempt to despatch your order as soon as possible.
Please allow up to 28 days for delivery.

Prices
All prices are given in £GBP sterling at checkout your shopping trolley will display the prices in both Euros and US$
Your credit card/debit card provider or bank may use a slightly different exchange rate.

Security
You can be assured that any information you offer whilst paying for your order is completely secure.
If you have any problems in placing orders please contact us.
We offer a number of payment options. All credit/debit card processing is through a secure 3rd party.

Taxes and Duties
If there are any taxes or duties applicable to any of our products, other than those imposed in the UK, they are the responsibility of the purchaser.
If you refuse to pay those duties or taxes applicable to your own country or state, any shipping costs incurred by goods being returned to ourselves is your responsibility.

Returns and Guarantee
If any of our products arrive damaged, please notify us as soon as possible.
We will request that you then return them to us within a 7 day period for a complete refund.

Specials
If we are requested to produce anything which is not in our standard range, it is considered a special. Special items can not be returned other than for reasons of being faulty.

Sizes
Please note that due to the nature of the materials used the sizes specified are only approximate; although every effort is made to produce within acceptable manufacturing tolerances.

Delivery address
Please ensure, when giving us your delivery address, that it is one where a courier can obtain a signature.
We also request that you always specify your postcode.
If wrong delivery information is given it may result in additional shipping charges being passed on.

Email addresses
Many people have anti-spam software installed on their computers to prevent floods of emails. However, we have had occasion when it has been difficult to contact a customer when necessary and for them to receive our automated emails regarding their order etc. Would you please ensure that your computer does not block our email addresses.

Delivery charges
UK Mainland – There is a single rate of £9.50 per delivery regardless of the value of that order, or the number of items.
Offshore UK and EEC Countries – There is a single rate of £17.00 per delivery
USA & Canada – There is a single rate of £30.00 per delivery
Rest of World – There is a single rate of £40.00 per delivery

The laws governing England shall apply to this agreement irrespective of the country of delivery.
These terms and information does not affect your statutory rights as a consumer.